Mazda’s Accident Aftercare programme, Call Mazda First, has secured the Feefo Gold Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences rated by real Mazda customers.
Created by Feefo, Trusted Service Award is only presented to businesses that use Feefo to collect genuine reviews and insights. The Trusted Service Awards remains unique as it is based purely on the interactions and feedback from real customers; offering a true reflection of outstanding service. Having achieved the ‘Trusted’ award for three consecutive years, Mazda’s Accident Aftercare programme has now excelled to ‘Gold’ status, demonstrating the brand’s customer-first approach despite the many industry challenges.
Supporting Mazda customers throughout their entire Mazda ownership, Call Mazda First is a free 24-hour accident aftercare service for any Mazda driver involved in a vehicle collision. Not only does the complimentary service remove the hassle of vehicle recovery and insurance claims, but Call Mazda First also provides customers with peace of mind knowing their vehicle will be repaired using genuine Mazda parts.
Call Mazda First forms part of a range of accident aftercare services offered by Mazda to ensure customers are able to quickly get back on the road with repairs at the highest standard. Other services include free driveaway insurance and £250 insurance excess voucher, plus the Accident Damage Repair Portal, a photo-based service which allows Mazda drivers to receive a fast no obligation quote for a repair without having to visit a bodyshop or proceeding directly with an insurer.
Commenting on the award, David Wilson-Green, Customer Service Director at Mazda UK, said: “Our Mazda Accident Aftercare offering has long been an important customer support programme, where all Mazda customers whatever age their car can benefit from free guidance and help following a collision. It gives me peace of mind knowing we ensure Mazda customers are safe immediately after an accident. We can then take the pressure off at this high stress time and give reassurance that their Mazda will be repaired back to factory safety standards and remove the hassle of having to deal with insurance companies too.”
Adding, “Having achieved Feefo’s Trusted Service Award for four consecutive years is something I’m really proud of. This year, being awarded the Gold award demonstrates how much customers think of the consistently great service we provide.”
Congratulating the Mazda Accident Aftercare service, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.”