Mazda UK has picked up the coveted Feefo Platinum Trusted Service Award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Having demonstrated exceptional customer service across UK dealerships and achieving the ‘Gold’ standard for three consecutive years, Feefo has elevated the brand to its highest ‘Platinum’ status.
Created by Feefo, Trusted Service Award is only presented to businesses that use Feefo to collect genuine reviews and insights. The Trusted Service Awards remains unique as it is based purely on the interactions and feedback from real customers; offering a true reflection of outstanding service.
Feefo presents the Platinum Trusted Service award to businesses who achieve Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must collect at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 throughout the year. Having achieved ‘Gold’ in 2019, 2020 and 2021, Mazda UK has been awarded the highest Platinum Trusted Service award for the first time, demonstrating the brand’s customer-first approach despite the many industry challenges.
Commenting on Feefo’s award recognition, Peter Allibon, Sales Director at Mazda UK, commented: “I am incredibly proud of the Mazda dealer network for being awarded the Feefo Platinum Trusted Service Award. Since Platinum status is only awarded after three consecutive years of achieving the Gold Trusted Service Award, and given the challenges the network have faced over the past two years in delivering exceptional levels of service while maintaining Covid secure, it really is quite a remarkable achievement. I am grateful to the entire network for adapting their facilities and processes to offer flexible solutions to help customers engage with them safely and receive a consistently premium service.”
Congratulating Mazda UK, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve in 2022.”